Managed Services Specialist - Telecom Expense Management

Position: Managed Services Specialist (MSS) Organization: Telecom Management Solutions (TMS) Classification: Exempt Reports to: Manager of Telecom Management Services Summary: The MSS is a customer facing support position focused on the client’s experience with the lifecycle of Telecom Managed Solutions. This includes invoice and inventory management, contract and vendor management, and reporting and business intelligence. The MSS is chartered with delivering consultative cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction. Levels: MSS, MSS I, MSS II, Sr. MSS, Sr. MSS I, Sr. MSS II Essential Functions and Qualifications: Forensic analysis of telecom invoices inclusive of receiving, reviewing, approving, auditing, optimizing, processing, validating payment, etc. Account Management in serving as an extension of a client’s team Microsoft Office competency and fluency in Excel Confidence in delivering in-person and web-meetings; to all levels/organizations of a client organization Presenting to assigned clients their respective monthly “Performance and Opportunities Dashboard” and QBR’s (Quarterly Business Reviews) & SBR’s (Strategic Business Reviews) on a recurring basis Managing large volumes of data in excel and application databases Navigating carrier portals (wireline/wireless) Preferred Competencies: General knowledge of business finance – cost allocation, AP and GL process Basic knowledge of telecommunications services a