Customer Advisor (m/f/d) Technical Support (100% Home Office / Inbound)

Founded in 2004, VALUE5 // Dialogmanagement GmbH is a virtual customer service center headquartered in Berlin. Our advisors can work for us from their home offices nationwide. We are immediately looking for customer advisors (m/f/d) for telephone-based technical software support of Lexware payroll software. YOUR RESPONSIBILITIES Lexware end customers call with questions regarding installation and technical issues during the use of the programs to receive advice. Your task is to handle the technical questions of these end customers professionally and friendly over the phone. Requirements You have sound knowledge in the installation, configuration, and administration of Windows operating systems and user applications Possible working hours: Monday to Friday between 08:00 AM and 06:00 PM (at least 15 hrs./week) Ideally, you already have experience in customer service Your place of residence is in Germany (working from abroad is not possible) MINIMUM TECHNICAL REQUIREMENTS Own PC with a user account with administrative privileges Monitor with a screen width of at least 1280 px Windows 10 or a more recent Windows operating system (no virtualized operating system) At least 8 GB of RAM Webcam and a wired headset Broadband internet connection with at least 16 Mbit (8 Mbit effective) At least an Intel or AMD dual-core processor with 2 GHz or equivalent