Operations Manager

Help shape the future of property decisioning in India Valocity is trusted digital infrastructure for property decisions. Across India, Australia, New Zealand and the United Arab Emirates, we help leading financial institutions transform property decisioning through AI-enabled technology, trusted data and connected digital workflows. In India, our platform supports digital mortgage valuation, project finance and legal workflows across a connected ecosystem of lenders, valuers, legal professionals and property data. As we continue to grow, we are looking for a commercially driven leader to build executive relationships, open strategic opportunities and help financial institutions modernise the way property decisions are made. Major Responsibilities Customer Onboarding Engage with key customer users to understand their business and technical goals for using Valocity and understanding their activation, onboarding and training needs. Build strong and effective relationships with them • Advocate customer business use-cases to product development team • Define and track key performance indicators for the customer onboarding process and ongoing platform monitoring and usage • Oversee the regular governance reporting for each client, report on customer onboarding status and customer satisfaction levels • Report monthly on SLA, customer satisfaction and issues for customers and where necessary recommend improvements to process or service to resolve • Drive customer outcomes, product a