Patient Advocate II - Remote

Overview The Patient Advocate II promotes favorable company relationships with patients, providers, and payers through prompt, accurate, and courteous resolution of telephone and written inquiries. All new hires must submit to and pass a pre-employment drug screen and background check. At this time, US Anesthesia Partners does not hire candidates residing in California, Hawaii, or Alaska. The base pay estimate for this role is $16.49 - 26.39 hourly. The final offer will depend on the skills, experience, and qualifications of the selected candidate. This range is for base pay only and does not include bonuses or other compensation. This position is eligible for a quarterly bonus. Bonuses are not guaranteed and are awarded based on company and individual performance. Job Highlights ESSENTIAL DUTIES AND RESPONSIBILITIES (include but not limited to): Answers incoming patient, insurance company, physician office and facility telephone calls. Receives and responds to all inquiries and complaints that may pertain to all phases of operations including billing, claims, claim denials, payments, and collection activities. Records all customer contacts, including resolution or forwarding action taken to refer question to proper party. Whenever possible, resolves question directly so that patient receives prompt satisfaction. Responds promptly to all written inquiries or notifies patient if there will be a delay in obtaining a final resolution to the problem. Explains account situation ac