Customer Success Manager (German language)

UPSTARS is a product IT company where both people and brands take flight. Our main focus is technological solutions and B2B services for international clients. We launch star projects in the iGaming industry that receive recognition and top ratings in specialized rankings ✨ And yes, supporting the legal and transparent market of Ukraine is a must-have, which is why we became the third company in the country to receive a B2B license to provide gambling services. In 2026, we are actively scaling both our projects and our dream team. Therefore, to strengthen our VIP Service team, we are looking for a Customer Success Manager. ✅ Your future tasks: providing high-quality support to the bronze VIP segment; working with tasks from the retention team; promoting activities such as tournaments, lotteries, quests, and adventures among users; conducting interviews with bronze segment users, gathering feedback on experiences and preferences; increasing customer satisfaction by providing high-quality personalized assistance; converting bronze users into higher-tier VIP clients; handling customer objections; assisting in the verification process when needed; achieving established KPI targets; maintaining and improving knowledge of existing and new products; the ability to work a 13:00 - 22:00 Kyiv time schedule (stable Monday to Friday schedule). 💪 Your skills: fluent German (both written and spoken); ability to communicate via phone and email; excellent communication skills and experience handling customer objections; ability to engage clients with additional services