Call Center Representative – Federal Law Enforcement (West Virginia)

US Advisors is seeking Remote Call Center Representatives to support a federal law enforcement client in a 24/7 mission-critical contact center environment. Representatives will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support.The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. Responsibilities Answer and track high-volume inbound calls in a federal contact center Document calls and prepare detailed reports in government systems Conduct database and open-source intelligence (OSINT) research Route and escalate calls according to operational procedures Maintain accuracy while handling sensitive or law-enforcement related information Other duties, as assigned Requirements Required: 3+ years of call center or contact center experience Associates Degree Proven ability to multitask simultaneously communicating and inputting data Strong written and verbal communication skills Proficiency with telephony systems, CRMs, and Microsoft Office Suite. Experience in handling sensitive information Ability to work in a 24/7 operational environment, including nights and weekends Preferred: Experience operating in federal, DHS, ICE, or law enforcement environments . Pr