Manager-Held Order Management

Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U.S. Additional information about Kinetic is available at www.GoKinetic.com About the Role: The Manager – Held Order Management leads a team that manages consumer fiber orders returned from the field when issues prevent the installation team from completing the install. This is an order management and resolution role, not an inbound customer-care or call-center role. The manager ensures every held order is categorized and entered in the system within a 48-hour SLA, then project manages each order to the correct disposition—released to the field, completed, or cancelled. Expert, hands-on knowledge of order visibility and modification in DCRIS and Kinetic Salesforce is essential. Work in this role moves across several connected systems every day. The manager and team use DCRIS and Kinetic Salesforce as the primary tools to research, view, modify, and re-sequence orders, and MIROR to track workforce and order activity. They review OFS dispatch results and not-done reasons to understand why an install failed, check EPM for build status, notes, and forecast dates, and confirm completed construction or outstanding field work in Jobtrac. Status, aging, and trend data are pulled from Snowflake and Power BI and shared through Excel, PowerPoint, and Teams. The manager ma