Client Service Manager

What success looks like in this role: •Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.•Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.•Ensures provision of end-to-end support to address identified and potential issues.•Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.•Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.•Manages procurement-related activity to ensure on time delivery and response to client requirements.•Acts as liaison between clients, end-users and technical teams. •Assists supervisors and team members in the determination of appropriate process, policies or procedures.•Establishes overall work processes and priorities. •Allocates people, budgets and resources. You will be successful in this role if you have: BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience 0-2 years’ leadership experience **MUST BE LOCATED IN EAST COAST TIME ZONE** This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible f