Technical Support Representative - Tier I (Remote U.S.)

Join Uniguest as a Remote Technical Support Representative At Uniguest , our Technical Support Representatives are the trusted experts our customers rely on when they need help most. If you enjoy solving technical problems, helping people, and working with a supportive team, we'd love to hear from you. In this fully remote role , you'll provide exceptional technical support to customers across the United States in a 24/7/365 environment. You'll troubleshoot Windows PCs, networking issues, and Uniguest 's proprietary software while guiding customers through solutions with patience, professionalism, and confidence. No two days are the same. You'll have the opportunity to solve a variety of technical challenges, develop your troubleshooting skills, and make a meaningful impact by helping customers get back up and running quickly. The ideal candidate enjoys technology, communicates clearly, and thrives in both independent work and collaborative team environments. If you're naturally curious, customer-focused, and motivated by solving problems, you'll fit right in. What You'll Do Deliver friendly, professional technical support via phone and remote tools Troubleshoot Windows PCs, networking issues, and Uniguest software Diagnose technical problems and guide customers to successful resolutions Collaborate with teammates to resolve complex issues and share knowledge Create a positive customer experience with every interaction This is a fully remote position based in the United State