Vice President, Client Services

Department: Client Services Role: Vice President (12-15 years experience) Role Overview The Vice President, Client Services, is responsible for leading the strategic direction, growth, and overall health of key client relationships. This role oversees a portfolio of high-value accounts, drives profitable growth, and ensures exceptional client experiences through proactive, consultative partnership. As a senior leader, this individual builds and mentors high-performing teams, fosters cross-functional alignment, and positions the agency as a trusted strategic partner. Success in this role requires anticipating client needs, driving business impact beyond expectations, and consistently delivering value that strengthens long-term partnerships. Key Responsibilities Client Growth & Portfolio Leadership Lead account strategy across a portfolio of key and/or complex accounts to drive profitable growth and retention Identify and execute opportunities for organic growth, including upselling and cross-selling services Oversee account planning, forecasting, and performance tracking to ensure financial health and resource optimization Participate in high-level client negotiations and strategic discussions Client Partnership & Strategic Leadership Build and maintain senior-level client relationships, serving as a trusted advisor Anticipate client needs and deliver proactive, insight-driven recommendations Ensure consistent delivery of high-quality work that drives measurable client