IT Technician

Community Name: US OH RemoteThe IT Technician role is responsible for maintaining IT assets for long-term care, affordable housing, and middle market communities and aiding end-users in effectively carrying out their job duties. Essential Functions Statement(s) Provide technical support to end-users, encompassing tasks such as hardware setup, software installation, user training and troubleshooting, etc. Provide hardware and cabling support for network equipment. Perform preventative maintenance on equipment/software. Evaluate end-users’ specific computer needs and implements necessary adjustments. Assists with establishing network and printer connections. Install specified software packages such as operating systems, Microsoft Suite, and anti-virus software. Replace and/or updates defective, outdated, or inadequate software packages. Research solutions to re-occurring issues. Maintain computer/network inventory. Engage with and assist contracted service personnel in installation of hardware/repairs as needed. Participate in the On-Call phone line weekly rotation with the other IT technicians. Consult with IT Services regarding budget requirements for purchase of equipment, software, etc. Attend department meetings as assigned and communicate regularly with other IT staff members. Perform all other duties as assigned or directed. Competency Statement(s) Accountability - Ability to accept responsibility and account for his/her actions. Accuracy - Ability to perform work accura