Customer Service Representative (English and Russian/Ukrainian are required)

About Us: U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 32+ states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service. his position is designed as a remote opportunity, and we encourage candidates from diverse geographic locations to apply. Position Overview: As a Customer Service Representative, you will play a vital role in delivering outstanding service and support to our valued clients. Your exceptional communication skills, attention to detail, and genuine desire to help others will be essential in ensuring our clients' needs are met efficiently and effectively. This position offers the opportunity to work in a dynamic and friendly environment, interacting with clients and colleagues alike. Responsibilities: Respond promptly to client inquiries and requests received via phone or email. Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution. Issue certificates of insurance and verify coverage as needed. Provide accurate information regarding insurance products, coverage options, and policy details. Assist clients with policy renewals, updates, and changes. Process insurance applications, claims, and payments efficiently and accurately. Investigate and resolve customer complaints and concerns with empathy and professionalism. Handle administrative tasks and documentation