Back-End Intake Representative

Overview The Back-End Intake Representative is responsible for verifying insurance coverage and benefits with precision in a high-volume environment and performing monthly reverifications for current patients. This role requires extensive knowledge of insurance verification, identifying and troubleshooting claim rejections, and resolving issues related to insurance benefits. The position requires attention to detail, the ability to multitask, and a strong sense of urgency. Responsibilities Verify and reverify patient insurance coverage. Resolve claim rejections and coverage issues. Communicate with insurance providers regarding eligibility, benefits, and authorizations. Maintain accurate insurance records and documentation. Partner with billing and collections teams to improve claim outcomes. Provide support to facilities and internal stakeholders. Prepare verification and rejection reports. Ensure HIPAA compliance and patient confidentiality. Analytical Skills : Ability to assess and interpret insurance policies, claims rejections, and coverage details accurately to make informed decisions. Attention to Detail : Ensures precision in insurance verification, documentation, and re-verification processes to minimize errors and ensure compliance. Communication : Clear and professional communication skills, both verbal and written, to interact effectively with insurance providers, and internal teams. Customer Service Orientation : A commitment to providing responsive, empathetic,