[Remote] Client Services Manager – Reputation Management

[Remote] Client Services Manager – Reputation Management Location: REMOTE; Must reside in CST or EST time zones Salary: $65,000 - $80,000 + Performance Bonuses + ESOP Benefits: Medical, Dental, Vision, 401k w/match, Holidays, PTO Job Type: Full-Time; Remote Travel: Minimal – 2-4x per year to HQ in Toledo, OH Start Date: ASAP Sponsorship is not available [Remote] Client Services Manager Description Our client, a leader in customer experience management services, is seeking a consultative Client Services Manager to serve as the primary relationship owner and trusted advisor for a portfolio of high-profile clients. This is not a reactive customer support role. Instead, you will partner closely with clients to design, optimize, and evolve their customer experience and reputation management programs. You will translate complex data into meaningful business insights, deliver executive-level presentations, and help clients improve customer satisfaction, brand perception, and operational performance. Success in this role is measured by client retention, customer satisfaction, account growth, and your ability to become a valued strategic partner to your clients. The ideal candidate combines strong relationship management skills with exceptional organization, executive presence, and the ability to manage multiple priorities in a fast-paced environment. [Remote] Client Services Manager Responsibilities Serve as a trusted advisor for a portfolio of client accounts (approx. 30) • Build an