Account Manager

About Twelve Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands. With deep expertise across global production, creative innovation, and sustainability, we turn bold ideas into elevated, high-impact realities. Our clients—ranging from luxury fashion and beauty to leading lifestyle brands—trust us to deliver unforgettable experiences through beautifully executed product and packaging. Job Summary: The Account Manager at Twelve is responsible for overseeing all aspects of client management, from proactively managing briefs through production to cultivating and securing long-term partnerships. Acting as the primary client liaison, this role ensures seamless communication, alignment, and execution across internal teams, including creative, development, and production. The Account Manager will drive strategic growth by identifying opportunities within client portfolios, leading RFP submissions, and nurturing new business relationships. Responsibilities Proactively manage all new client briefs through production. Efficiently manage all daily external client communication relating to active briefs through production. Coordinate and manage all internal communications related to client activity, collaborating with development, creative, and production teams to ensure timely updates and alignment. Lead the project management of all internal partners to respect Twelve’s expected response times and client’s ASL’s. Track and c