Call Center Department Head (100% Remote)

⚠️ IMPORTANT: For efficiency reasons, only online applications via our career page are accepted, and NO applications via mail, email, or telephone. 🚨 MUST-HAVE: Proven experience in managing call center teams as well as solid, hands-on outbound experience are strictly required for this position. Location: 100% Remote | Scope: 30-40h / week About the job: Tunymedia is on a growth path. We generate daily leads via social media for our clients (craft businesses), which are pre-qualified by telephone in our in-house call center. Since our existing team is already doing an excellent job and we are expanding our capacities, we are looking for you to manage and build a second, parallel unit that works 100% remotely from home. We are looking for you as an experienced external leader who brings proven management experience from the call center environment and solid outbound experience. You are the driving force who sets clear structures, demands measurable results, ensures quality, and actively participates in lead scheduling yourself. The better our team is, the better the results for the client. 🛑 Important in advance (Please read carefully): We do not pursue an aggressive hard-selling approach, but we are definitely not looking for a mere moderator role who simply delegates or sits out operational challenges. We are looking for an execution-strong leadership personality.