Senior Consultant, NICE CXone - IEX/WFM

At TTEC Digital , we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The NICE CXone IEX Senior Consultant is responsible for the overall development, testing and delivery of the NICE CXone IEX solution. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone IEX software. Technical experience with various WFM technologies including NICE CXone IEX will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes. What You'll Be Doing Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. Influences opportunity strategy to incorporate the right technologies. Exercises wide latitude in determining objectives and approaches to client engagements. Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibil