NiCE AI Senior Consultant

At TTEC Digital , we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The NICE AI Senior Consultant is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for resources skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Cognigy and Omilia software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Cognigy and Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment. What You'll Be Doing Contact Center as a Service (CCaaS) software management and domain experience. 2+ years of Cognigy, Omilia or Kore.AI AI development NICE CXone and CXone Studio Experience is helpful Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET, Java Script Code and test projects. Deliver high-quality software on time. Attend meetings and training as required. Work with system analysis and project management for