SVP, Customer Operations

A bit about the role and what you’ll deliver... Trustonic ’s SaaS platform helps businesses across the globe make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. As we grow, we’re looking for an SVP, Customer Operations to join our Executive Team and lead the technical side of every customer relationship, from the first conversation to long-term partnership. You’ll report to our CEO and sit alongside our CRO, COO and SVP, Product and SVP, Engineering as a peer. You’ll lead two experienced VPs, who in turn lead our Sales Engineering, Implementation, Technical Account Management and Technical Support teams. In this role you will: Shape company strategy and decisions as a member of the Executive Team. Champion a joined-up customer experience, with technical and commercial teams working hand in glove. Sponsor a Technical Account Management model that deepens relationships and opens up new opportunities with customers. Set the direction for fast, high-quality onboarding and support that customers can rely on. Develop your leaders and grow teams in new regions as we expand. Who you are... A collaborative, people-first leader who builds trust across commercial and technical teams. Someone who cares deeply about customers and turns their needs into great experiences. Calm and clear when things are ambiguous or moving quickly. Comfortable as a peer at Executive Team level, contrib