Contact Center Representative II (Remote USA))

At TruStage , we’re on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Purpose: The Contact Center Representative for TruStage Life & Accidental Death & Dismemberment (AD&D) products is a key front-line role responsible for representing the organization to our customers, credit unions, and other stakeholders. This position involves managing a high volume of inbound calls in a fast-paced, high-pressure environment. The representative educates customers on policy provisions, interprets both financial and non-financial information, and investigates the status of transactions or changes to their policies or certificates. In addition to assisting with inquiries, this role is responsible for addressing questions, resolving issues, and facilitating changes to policies as needed. The representative will also generate leads for sales representatives in a timely and customer-focused manner. As part of a collaborative team, this individual will also manage