Senior Product Manager (Conversational AI)

Why TrueML ? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML ’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. About This Role: TrueML is on a mission to humanize the recovery process for distressed borrowers through AI and machine learning. As our Senior Product Manager you will be the person who brings conversational AI to life inside our platform — across voice, chat, and the messaging channels our consumers and clients already use. What You'll Do: Roadmap & Strategy: Define and own the conversational AI roadmap across voice and chat, balancing consumer impact, client demand, operational readiness, and platform build-vs-adopt decisions. Conversation Design & Omnichannel Integration: Establish behavior standards for AI agents—including authentication, intent recognition, hardship handling, and human handoffs—ensuring a unified consumer experience across