Program Analyst - Training Consultant

Trilogy Federal drives innovative solutions for complex business challenges across financial management, healthcare, and government industries. Our collaborative, client-first service approach, combined with our commitment to the rapid implementation of pragmatic solutions, has earned Trilogy an unparalleled reputation for delivering transformative results. Trilogy Federal seeks an Informatics Program Analyst to support a federal healthcare customer as an embedded member of a Tier 1 SME team. The role applies program and operational analysis to VHA healthcare informatics and Oracle Health/Federal EHR workflows, tracking user-support trends, adoption challenges, and training needs. The analyst coordinates site-specific support and refresher-training activities, advises on end-user resources, and uses qualitative and quantitative information to recommend workflow, program, and adoption improvements in partnership with SMEs, training stakeholders, and local sites. Primary Responsibilities: Analyze healthcare informatics operations, EHR workflows, user feedback, and recurring support or training gaps to identify improvements. Embed with Tier 1 SMEs and coordinate site-specific user-support and refresher-training requests with local contacts and training stakeholders. Collect, validate, and analyze qualitative and quantitative support, adoption, and program data; develop concise metrics, reports, and status updates. Identify recurring user issues and recommend appropriate training