IT Help Desk Specialist - Remote

IT Help Desk Specialist Location: Remote. International applicants welcome. Schedule: Monday to Friday, 7:30 AM to 3:30 PM US Central Time Type: Full-time independent contractor About the role We run sales and support teams across several health and wellness brands. Everything they do runs on Salesforce, a cloud phone system and a business texting platform. When something breaks, you're the one who fixes it. You'll be the first point of contact for 150+ users: their accounts, their phone setup and their support tickets. You'll escalate only what truly needs a system change. How we work This role is built for someone who doesn't need to be managed. There's no daily task list handed to you. Your work lives on a dashboard that shows every open ticket, pending request and system alert, and your goal is to keep it empty. We're looking for someone who: Starts the day by checking the dashboard, not by waiting for direction Figures things out before asking Manages their own time and priorities, and knows what's urgent and what can wait until the afternoon Follows through without reminders and closes the loop with the person who asked Can be trusted with admin access to the tools the whole company depends on If you do your best work with clear ownership and little supervision, this is that job. What you'll do Keep the help desk dashboard at zero: open tickets, pending account requests and system health alerts Resolve most support tickets yourself, and escalate the rest with the invest