Client Experience Specialist (Contractor)

The Client Experience Specialist is an independent contractor role responsible for answering phone calls to the main line and managing Client emails for an assigned portfolio. This is a fully remote position is only open to Philippines-based contractors with competitive pay at $6.50 USD/hour. Standard hours are Monday–Friday, 8:00 AM–5:00 PM PT. Key Responsibilities: At the start of business and throughout the day, review the assigned inboxes and flag emails to reflect who would handle them – the Client Experience Specialist or the Community Association Manager, Monitor the Client email inboxes throughout the day, replying to all general messages within 24 business hours, Document communication history in Caliber, Answer the main phone line, responding to all general inquiries, and escalating others as appropriate, Attend regular meetings with Community Association Managers to understand Client needs, and Handle special projects as requested. Qualifications: Excellent verbal and written communication skills, Excellent customer service skills, Excellent organizational skills and attention to detail, Excellent time management skills with a proven ability to work independently and seek out resources and information, Familiarity with the structure of community associations, governing documents, and applicable law, and Proficient with Microsoft Office Suite. Hardware & Internet Requirements: PC required 16GB RAM or higher Intel® Core i3, AMD Ryzen 3 or higher processor 256GB S