SaaS Customer Success Consultant

TransUnion 's Job Applicant Privacy Notice Team Overview As a Customer Success Consultant, you own the operational relationship with many of our premium level customers and position yourself as a trusted advisor The Customer Success team partners with premium customers to maximize the value of TransUnion ’s fraud and identity solutions. Acting as trusted advisors, the team leads customer engagements throughout the client lifecycle, including onboarding, training, adoption, operational support, fraud analysis, and strategic consulting. By building strong customer relationships and driving product utilization, the team helps clients achieve their business objectives while supporting long-term growth and retention.This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. Role Overview And Core Responsibilities ​ Act as a trusted advisor and primary operational point of contact for a portfolio of premium customers, ensuring a positive and successful customer experience. Lead customer engagements including onboarding, training, operational reviews, fraud analysis, consulting activities, and adoption initiatives. Provide expertise across TransUnion ’s fraud and identity platforms, helping customers identify effective and innovative solutions to meet their business goals. Develop and execute customer success strategies that drive solution adoption, product utilization, and long-term customer value. Monitor cus