Customer Service Incident Coordinator (Dutch Speaking)

TransUnion 's Job Applicant Privacy Notice Team Overview Sontiq is TransUnion 's identity protection and cyber safety business, helping consumers affected by identity theft, fraud, and data breaches protect and restore their identities through expert support and guidance. The team works closely with customers, clients, and internal specialists to deliver timely assistance during challenging situations, making a meaningful difference in customers' recovery journeys. This role offers the opportunity to develop expertise in identity protection and customer support while working in a collaborative, customer-focused environment. This role reports to the Associate Lead, Customer Support Operations.This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. Role Overview And Core Responsibilities As a Customer Service Incident Coordinator (Dutch Speaking), you will support customers impacted by identity theft, fraud, and data breach incidents, helping them navigate the resolution process and access the support they need. You will play an important role in delivering positive customer outcomes, coordinating with internal and external stakeholders, and providing reassurance and guidance during sensitive situations. Night Shift: Monday to Friday, 22:30–07:00 Conduct customer interviews by telephone to gather information relating to fraud, data breach, and identity theft incidents. Review and analyse case informatio