Technical Support Analyst

Do you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation and operational professionals. In its 35th year and with over 100,000 users in 150 countries worldwide, the company’s success is a result of our people, our innovative and highly sought-after products, and the exceptional customer service that we deliver. About the Role We are looking for aTechnical Support Analystto join our Technical Support Team. In this role, you will provide outstanding technical support and customer service to both customers and internal teams, helping users get the most from our software solutions. NOTE: Ideally we are looking for candidates in the following areas: North Rhine - Westphalia, Bavaria or Hesse. However, candidates outside of these regions but still within Germany will be considered. Key Responsibilities Deliver exceptional customer support by identifying issues and providing effective solutions. Provide technical assistance to internal and external customers. Diagnose, troubleshoot, and resolve product-related issues. Reproduce and isolate problems in a test environment. Prepare and modify AutoCAD and MicroStation drawings. Support Quality Assurance and Development teams with software testing and issue reporting. Create technical documentation, issue rep