Senior Team Leader for the DACH Market

General Information Location Work at Home Job ID 14162 Job Category Operations Language Requirement English, German Description & requirements Description As a Senior Team Leader in this team, you won't just be hitting targets - you will be the strategic architect behind our Team Leaders' success. We are looking for someone who can bridge the gap between daily operations and long-term business growth. If you excel at transforming complex data into actionable strategies and thrive in a role where you serve as the primary partner to the Business Manager, this could be your next career milestone. This position is open for candidates from Croatia and Portugal. Join us as a Senior Team Leader! In this role, you will: Work for a global leader in biotechnology and healthcare, advancing innovative medicines and diagnostic solutions for conditions such as diabetes, cancer, and other serious diseases, that help improve and save lives worldwide Promote open communication, maintaining a high level of motivation by adapting your leadership style, and ensuring high employee satisfaction and attendance. You'll coach and train new Team Leaders (TLs) to hit individual and department goals Hold TLs accountable for performance expectations through monthly, quarterly, and annual reviews. You'll monitor and follow up on the coaching of the agents Maintain daily, weekly, and monthly operation reports, analyzing data (AHT, quality, etc.), and identifying performance trends. You'll review Perfor