LTL Operations Manager

LTL Operations Manager / Customer Support (Agent Enablement) Department: 3PL / LTL Operations Reports To: President Work Model: Remote-first; hybrid possible if near an office Location: Flexible U.S. (company has ~20–30 offices; office placement possible if candidate is near one) Target Start: Within 30–60 days (goal: March 2026) Role Summary The LTL Operations Manager will function as an ops + customer service lead and help desk for the LTL platform—supporting agents and internal teams with shipment processing, issue resolution, tracking/tracing, documentation, and basic training. This is not a sales role . Think: modern equivalent of a dispatcher umbrella role (without driver dispatch), focused on execution support in an automated LTL environment. Key Responsibilities Serve as first-line support for agents and customers using the LTL web platform Process shipments on behalf of agents when needed; generate/send BOLs and labels Track & trace , exception management, and customer service communication Coordinate with internal/external support teams to resolve shipment issues quickly Provide light agent training (especially for less tech-savvy agents) on how to enter/process LTL shipments Maintain professionalism and urgency—treat every agent interaction as high value Support ramp-up planning as volume increases; identify process improvements and common failure points Required Qualifications Experience in freight brokerage, LTL operations, dispatch, customer service, or carr