Head of Account Management

This is a remote position. Our client is a rapidly growing South African fintech business operating at the intersection of payments, education, and digital financial services. Their platform enables seamless payment experiences for schools, parents, and learners while helping institutions modernise how they manage collections and engagement. As the business continues to scale nationally, they are looking for a commercially strong and relationship-driven National Head of Account Management to lead and evolve their customer growth and retention function. Job Description: This is a senior leadership role focused on driving retention, expansion revenue, customer engagement, and operational excellence across a national client portfolio. The successful candidate will play a critical role in ensuring clients continue to see long-term value while building a high-performing account management capability that can scale with the business. Your daily adventures include: Account Management & Client Strategy Own and execute the national account management strategy across multiple client segments and regions Build and maintain trusted relationships with senior stakeholders across key accounts Drive client retention, renewals, upselling, and cross-selling opportunities across the existing customer base Develop strategic account plans for high-value and enterprise clients Act as a senior escalation point for complex or high-priority client matters Commercial Growth & Revenue Expansion