Renewals Manager

Main Responsibility Areas: Team Leadership & Strategy People Leadership: Manage and mentor the direct report(s) to ensure departmental goals are met. Process Excellence: Cultivate an environment of mutual value and consistently look to enhance renewal and sales workflows. Cross-Functional Partnership: Partner with Marketing, Finance, Product, and Customer Success to align sales efforts with broader business objectives. Renewals & Commercial Management Trusted Advisor: Serve as a consultative advisor for customers and internal sales teams regarding support needs and competitive renewal quotes. Contract Management: Utilize playbook best practices to ensure renewal contracts are executed at full value and on time. Dispute Resolution: Collaborate with Finance and Sales to resolve discrepancies in orders, pricing, or contracts. CRM Governance & Analytics Salesforce Oversight: Oversee the optimization of Salesforce CRM, ensuring data integrity, proper storage of documents, and high-quality opportunity management. Insightful Reporting: Maintain and update reporting systems to provide accurate renewal forecasts and business insights through dashboards. Pipeline Health: Analyze sales trends and conversion rates to identify commercial opportunities and improve overall sales performance. Qualifications & Skills Experience: Significant experience in Sales Operations, Renewals, or a customer-centric environment. Education: University/College degree in Business or a related