Thryv Service Specialist 1

About the Position At Thryv , we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us. This role is responsible for educating and supporting Thryv clients with Google Business Profiles. With a focus on client satisfaction, engagement, and retention, this role is dedicated to navigating and supporting clients at all spend levels. Responsibilities Conducts and owns support requests for GBP and Managed GBP products for Thryv clients while clearly defining and setting clear customer expectations for all involved. Effectively educates, demonstrates, and recommends options to best resolve a clients GBP issue utilizing Google best practices. Clearly and concisely establishes expectations for resolution timeline based on severity of issue and Google response trends. Builds rapport and trust with client and internal partners. Completes preview of GBP profile in preparation of all outbound calls. Conducts subsequent calls with client until goals and priorities are met as needed. Works with client to update GBP as needed and/or provide requested information to Google to help resolve issues. Walks client through the knowledge center, videos, and email offering multiple method