Senior Customer Success Manager

Thrive is a leading behavior change technology company founded by Arianna Huffington in 2016 with the mission to end the stress and burnout epidemic. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 125 organizations in over 140 countries, from frontline and call center workers to executives at multinational companies. If you’re not sure that you’re 100% qualified, but this sounds like a role you would Thrive in – we want you to apply! We believe skills are transferable and passion for our mission goes a long way. The Senior CSM owns the customer relationship after the sale: delivery, adoption, ongoing engagement, renewals, and growth. This is a high-touch model. You will own a portfolio of roughly five to seven enterprise accounts so you can get deeply ingrained in each one, manage executive-level relationships, and act as a genuine strategic partner. AI is central to where we are taking this team. We are reengineering how Customer Success works so AI raises the quality of every touchpoint, from executive prep to renewal strategy, and this role helps lead that. We are looking for someone who wants to help build that way of working, not inherit a finished one! How You'll Contribute A defined portfolio of enterprise customers across the lifecycl