Lien Resolution Associate

We're seeking a detail-oriented and collaborative Lien Resolution Associate to join our team in a remote position based in Costa Rica. In this role, you'll play a vital part in helping injured clients retain more of their settlement by negotiating medical balances and moving cases toward successful disbursement. If you're passionate about negotiation, take ownership of your work, and excel at managing high-volume caseloads with precision and empathy, we'd love to hear from you. Negotiate hospital liens and medical provider balances under attorney supervision and firm procedures, applying strategic negotiation techniques to achieve favorable outcomes Review medical bills, verify outstanding balances, and obtain supporting documentation with meticulous attention to detail Submit reduction requests, follow up consistently with providers, and secure written confirmation of negotiated agreements Maintain accurate and organized records of balances, negotiations, agreements, and case status in legal case management software Coordinate proactively with attorneys and closing staff to resolve outstanding items and prepare files for settlement disbursement Manage a high-volume reductions caseload independently from initial balance verification through written agreements and closing coordination Meet performance expectations for negotiated reductions, turnaround times, productivity, and accuracy Refer legal questions and disputed liens requiring legal analysis to the appropriate attorney