Work at Home Contact Center Agent

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance. Are you a skilled communicator with a passion for helping people and solving problems? We’re hiring Contact Center Agents to support inbound customer service, sales, help desk, and back-office operations. You’ll represent some of the world’s most iconic brands, providing expert assistance and building meaningful customer relationships. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: Handle inbound calls with professionalism, empathy, and efficiency. Troubleshoot basic technical issues and guide customers to solutions. Understand customer needs and resolve issues with care and accuracy. Identify sales opportunities and apply persuasive skills to upsell or upgrade services. Use internal systems to manage accounts and process customer requests. Clearly explain products, services, and procedures to customers. Escalate unresolved or complex issues to the appropriate team or manager. Ensure first-call resolution through effective communication and p