Remote Inbound Sales Representative (Saskatchewan)

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance. Are you a persuasive communicator with a passion for sales and customer service? We’re looking for Sales Representatives to support our clients’ sales programs while also assisting with inbound customer service, help desk, and back-office operations. You’ll represent some of the world’s most recognizable brands, helping customers find the right solutions and delivering an exceptional experience with every interaction. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: Handle inbound calls with professionalism, empathy, and efficiency. Use your training and product knowledge to answer questions and recommend suitable products and services. Build rapport with customers, understand their needs, and resolve issues effectively. Research internal systems to locate missing information and collaborate with other departments as needed. Manage customer accounts and process orders accurately using company systems. Follow scripts, policies, and procedures to