Remote Inbound Customer Service Representative

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance. We are seeking Remote Inbound Customer Service Representatives to provide exceptional support to customers calling in with questions or concerns. This role is ideal for individuals who are empathetic, patient, and committed to delivering high-quality service from a home-based environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: Answer inbound customer calls in a professional and courteous manner. Assist with inquiries, complaints, and service-related issues. Provide accurate information about products, services, and policies. Document customer interactions and feedback in the system. Follow company procedures and escalate complex issues when necessary. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older. High school d