Remote Customer Service Representative (Prince Edward Island)

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance. Are you passionate about helping others and ready to launch a rewarding career in customer service? We’re hiring Customer Service Representatives to support inbound calls, technical troubleshooting, and back-office processing for both commercial and public sector clients. You’ll be the voice behind some of the world’s most recognized brands delivering exceptional service and building lasting customer relationships. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: Engage with customers via inbound calls to understand and resolve their issues. Use internal systems to manage accounts and process requests efficiently. Identify opportunities to upsell or upgrade services using consultative sales techniques. Clearly explain products, services, and processes to customers. Escalate complex issues to management when necessary. Ensure first-call resolution through effective communication and problem-solving. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A G