Senior Director Relationship Management, Voluntary Benefits

The next part of your journey is right around the corner — with The Standard . A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? As the senior director of relationship mgmt., you’ll lead a team of relationship managers that deliver our competitive advantage for the voluntary benefits line of business. Convert the employee benefits strategy into multiyear plans to ensure the delivery of proactive client facing solutions which includes account services, broker services, education services as well as the resolution of client service issues. Own the execution and results of seamless client service aligning leaders and their reports around shared outcomes, escalating and driving resolution to service issues via partnership with peer leaders within Sales, Account Management, Service, Operations and Actuarial. Measure and direct-action plans across all market segments to achieve service organization goals and initiatives such as client retention, market/client insights, and participation in prospect finalist presentations