Client Manager

The SSI Group, LLC, headquartered in Mobile, Alabama, is a national leader in Healthcare Technology. Client Manager Job Code CM.181.002 FLSA Status Exempt Job Family Client Relations Cost Center 181 Purpose of Position The Client Manager is responsible for the day-to-day management, performance monitoring, and operational success of SSI clients within their assigned region. This role oversees success for client stakeholders, ensuring effective communication, issue resolution, and continuous improvement across revenue cycle and clearinghouse operations. The Client Manager works closely with internal technical, operational, and product teams to ensure that client workflows are optimized, issues are resolved efficiently, and performance metrics are consistently improving. This role requires a strong understanding of healthcare revenue cycle fundamentals, key performance indicators, and the ability to interpret operational and technical data to support client success and issue resolutions. Duties and Responsibilities Essential Functions Client Relationship Management ◦ Build strong working relationships with client operational teams and their leadership ◦ Manage communication cadence including status on all SSRs, KPIS, action and project plans are progressing at the expected pace. ◦ Ensure timely follow-up on all client inquiries and escalations based on the communication matrix. Revenue Cycle Performance Monitoring ◦ Maintain a working knowledge of revenue cycle workflows, proce