Specialist Business Development KSA (Dubai, All locations, AE)

Job Overview This role owns the delivery of defined client relationship actions that sustain consistent customer engagement and service quality. It manages recurring client interactions, ensures follow?through on agreed actions, and resolves routine issues using established processes. The role is accountable for the accuracy of customer information, the completeness of materials used in account reviews, and timely coordination with internal teams to meet customer expectations. By owning these elements of the client experience, the position directly contributes to customer satisfaction and reliable account performance. Accountabilities 1. Deliver Defined Client Engagement and Follow Up Tasks This responsibility completes scheduled tasks such as sending updates, confirming actions, and following up on agreed next steps for assigned clients. It follows set scripts or guidelines and records outcomes in required systems. This supports reliable communication and helps maintain relationship continuity. 2. Support Account Planning and Performance Reporting This responsibility compiles data, metrics, and client feedback used in account plans, scorecards, and reviews. It populates templates under direction from more senior team members and checks information for completeness and basic accuracy. This enables leaders and SMEs to monitor performance and refine strategies. 3. Handle Routine Client Issues Using Standard Procedures This responsibility resolves straightforward client issues,