Remote Workforce Assistant (RTA)

Job Summary: We are seeking a Remote Workforce Assistant (RTA) to support the workforce management team by monitoring real-time operations, employee attendance, schedule adherence, and staffing levels. This role will identify coverage gaps, schedule variances, attendance issues, and changing operational needs while assisting with intraday adjustments and maintaining accurate workforce records. The ideal candidate is organized, analytical, detail-oriented, proactive, and adaptable , with strong communication and problem-solving skills. They should be comfortable working with spreadsheets, workforce management platforms, and multiple systems while responding quickly to changing conditions. The successful candidate must be a quick learner who takes initiative and works independently , with the ability to identify issues, research solutions, manage multiple priorities, and follow established processes with minimal supervision. Availability to work U.S. Eastern Time business hours is required. Key Responsibilities: Monitor real-time staffing levels, employee attendance, and schedule adherence. Track breaks, lunches, absences, late arrivals, and other schedule exceptions. Identify staffing shortages, coverage gaps, and potential operational issues. Communicate real-time staffing concerns to supervisors and the workforce management team. Assist with intraday schedule adjustments and workforce changes as needed. Monitor employee adherence to assigned schedules and report significant