Remote Commercial & Customer Service Coordinator (Kitchen Program)

Job Summary: We are seeking a Remote Commercial & Customer Service Coordinator (Kitchen Program) to support a new government-funded program serving commercial kitchen customers. This role will be responsible for communicating with customers, conducting outreach, scheduling appointments , collecting required information and videos, submitting documentation, and following applications through the approval process. The position also requires working with a new software system specifically developed for the program . Training will be provided, but the ideal candidate must be highly intelligent, adaptable, and comfortable learning new technology and processes quickly. In this role, you should be able to recognize when information, software, or processes are not working correctly and communicate issues clearly. Because this is a new program, the successful candidate must be responsible, organized, proactive, and comfortable working independently , taking ownership of their responsibilities, troubleshooting basic issues, researching solutions, and keeping tasks moving forward without constant supervision. Strong communication, customer service, attention to detail, and follow-up skills are essential for success in this role. Key Responsibilities: Communicate professionally and courteously with commercial kitchen customers. Conduct customer outreach and schedule appointments. Explain the program and guide customers through the process. Collect required information, documents, and