Account Manager, Customer Excellence (Level II)

At Greenbrier, we do the hard work that matters. The Greenbrier Companies (NYSE:GBX) is powering the movement of products around the world as a leading designer, manufacturer and supplier of freight rail transportation equipment and services. Greenbrier’s heritage of hard work and industrial innovation is celebrated at every level of our organization. We structure our business to support teams that deliver innovative solutions for our customers while positively impacting the world around us. Greenbrier’s success begins with people. We believe in supporting our global workforce through our unwavering attention to Safety, Quality, Respect for People and Customer Satisfaction. Our Inclusion, Diversity, Engagement, Access and Leadership (IDEAL) commitment is rooted in these values, which lead to a culture where employees are engaged and feel good about coming to work every day. Summary The Account Manager, Customer Excellence Team, supports customer relationships and manages day-to-day account activities. This position analyzes customer and account information, coordinates solutions, resolves routine and moderately complex issues, and maintains consistent communication with customers and internal partners. The Account Manager, Customer Excellence Team, applies established account management practices and sound judgment to support customer satisfaction, account performance, and continuous process improvement. Duties and Responsibilities To perform this job successfully an individu