Public Service with Impact: Remote Workload Manager (Harrisburg, PA)

Category: Health Care Location: Harrisburg PA United States Make a difference where it truly matters—supporting some of Pennsylvania’s most vulnerable residents living in long-term care and licensed settings across the Commonwealth. As a Workload Manager , you’ll play a vital behind-the-scenes role in protecting health, safety, and dignity by ensuring concerns are taken seriously, investigated thoroughly, and resolved effectively. This position offers the rare reward of blending purpose-driven public service with analytical, investigative, and leadership responsibilities. Every complaint reviewed, system improved, and report generated directly contributes to safer environments and stronger accountability for providers serving older adults and individuals in care. In this role, you’ll collaborate with licensing staff, law enforcement, and state partners to manage complaint and incident tracking systems, prioritize investigations, coordinate inspections, and support enforcement actions when needed. You’ll use data, research, and policy analysis to strengthen programs, guide staff, and improve statewide systems—turning information into action that protects people. If you’re motivated by meaningful work, value integrity and public trust, and want a career where your expertise helps ensure quality care across Pennsylvania, this is an opportunity to serve with impact, stability, and purpose within the Commonwealth of PA. This position is the Workload Manager. This position conducts