Technical Customer Support Advisor - eviCore - Remote

Help improve how healthcare organizations manage prior authorizations through smarter, more reliable technology. As a Technical Customer Support Advisor, you will configure, support, and optimize a proprietary touchless prior authorization solution that connects multiple technologies and systems. You will investigate complex technical issues, improve platform stability, and help shape solutions that make healthcare processes more efficient. This role is a strong fit for someone who is curious, persistent, and comfortable working independently while partnering with clients and cross-functional teams. You will join a collaborative team of ambitious and compassionate experts committed to solving meaningful healthcare challenges. Responsibilities Configure, support, and optimize application software and workflows for a touchless prior authorization solution. Investigate and resolve complex issues involving healthcare data transmission, storage, mapping, and selection. Improve system stability, performance, and client outcomes by identifying root causes and recommending sustainable solutions. Use SQL queries and database tools to analyze data, validate system behavior, and support issue resolution. Work within a cloud-based environment to access data, troubleshoot applications, and monitor system performance. Establish and maintain secure data transmission methods, including VPN and HTTPS connections. Partner with Engineering, Quality Assurance, Project Management, Account Managem