Sr. Director, Client Success - MDLive - Remote

Position Description The Client Success Executive serves as the strategic relationship owner for assigned health plan, employer, third-party administrator (TPA), broker/consultant, and other strategic clients. This role is accountable for client health, executive relationships, retention, growth, utilization, and value realization. The CSE develops a deep understanding of each client’s business objectives, benefit strategy, population needs, performance expectations, and evolving priorities. The role translates MDLIVE performance and capabilities into a clear value story and leads account strategies that strengthen the partnership, protect revenue, increase adoption, and create sustainable growth. The CSE leads strategic direction and executive engagement while partnering closely with Account Management on day-to-day execution, issue management, and client coordination. Success requires strong executive presence, commercial judgment, healthcare expertise, and the ability to align cross-functional teams around complex client priorities. Essential Job Functions Serve as the primary strategic relationship owner and trusted advisor for assigned clients. Develop and execute strategic account plans focused on client health, executive alignment, retention, utilization, growth, and long-term partnership objectives. Build trusted relationships with senior and executive client stakeholders; identify decision-makers, influencers, and opportunities to strengthen MDLIVE’s position. Develo