Senior Benefit Advocate - Cigna Healthcare - Remote

Role at a glance: This senior individual contributor ensures client benefit intent is accurately translated from sold plan documents into Crystal-generated Plan Information Forms and downstream Diamond configuration. The role combines benefit expertise, quality review, consulting, and independent problem-solving across new business, renewals, upsells, and midyear plan changes. Position Summary The Senior Benefit Advocate performs complex quality assurance and benefit configuration work supporting Cigna Global Health Benefits. This role reviews client plan information, validates benefit accuracy and compliance, and ensures Plan Information Forms (PIFs) produced through the Salesforce Benefit Configuration Tool, Crystal, are complete and ready for downstream implementation in Diamond. The analyst serves as a benefits subject-matter resource and works with Sales, Client Management, Underwriting, Contracts, Benefits, and Operations to resolve issues and protect the client and customer experience. Key Responsibilities Review sold plan documents, PIFs, and supporting materials to confirm client intent, product standards, and applicable requirements before implementation. Use Crystal daily to review, enter, and update benefit information for new business, renewals, upsells, maintenance requests, and off-cycle changes. Apply strong Diamond knowledge to understand how benefits are configured at the MEDDEF level, anticipate downstream impacts, and identify discrepancies before claims o