Product Management Senior Advisor

Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The Senior Product Manager Advisor, Agent Experience helps plan and build tools for customer service teams. These tools help agents and operations teams work faster and provide better service. You will work with Engineering, Design, Data Science, Customer Operations, and business partners. Together, you will build tools that are easy to use and can grow with the business. You should understand product management, agent work, and how to solve hard business problems. Responsibilities: Product Strategy and Vision Work with leaders to set the long-term plan for Agent Experience products. Find ways to help agents work better, feel supported, and provide quality service. Turn company and team goals into clear product results. Build business cases and choose work based on customer needs, business value, and company goals. Learning About Customer Needs Talk with agents, team leads, managers, and customers to learn what they need. Review work steps, service paths, and results to find ways to improve. Use feedback and data to test ideas and make choices. Keep up with trends in artificial intelligence (AI) and customer service tools. Building and Launching Products