Manager of Account Management, Large Group Segment – Cigna Global Health Benefit

This role is responsible for the strategic leadership, management and direction of a team of Strategic Client Managers and Senior Client Managers accountable for achieving assigned financial, retention, growth and client experience objectives across an assigned Large Group portfolio for Cigna Global Health Benefits (GHB) within the Americas. The portfolio includes some of GHB’s largest clients, predominantly experience-rated accounts with complex global health benefit needs. The role leads the team in developing proactive, consultative client strategies, delivering tailored account management and maintaining strong relationships with senior client stakeholders, brokers and key internal matrix partners. This position reports to the Vice President of Client Management – Large Group Segment for GHB. Key Responsibilities: Directly manages a team of Strategic Client Managers and Senior Client Managers serving GHB’s largest clients and is accountable for the overall performance of the assigned Large Group portfolio against key measures, including persistency, revenue, membership growth, earnings, client experience and execution of strategic priorities. Drives disciplined portfolio management and renewal execution across a predominantly experience-rated Large Group portfolio, including early identification of retention and earnings risks and development of multi-year, client-specific strategies. Partners with Underwriting, Finance and Sales to understand claims experience, trend and